The four day, system-wide failure of the Blackberry network left millions unable to use their email accounts, instant message, and browse the web. This may seem like a small inconvenience to some, but those whose work is coordinated through their Blackberry's, chaos was the result. The customers were the first to experience the pains of network failure, but it is expected that Blackberry will fall behind in the smartphone race. Research In Motion (RIM) was still recovering from product issues and profit warnings when the crash occurred. Blackberry's reputation may also be damaged due to the network failure, possibly detering future consumers and reducing current customers. Blackberry could also lose millions on current customers for network loss. The recovery has been said to be slow, giving the company a tough period of time ahead.
reuters.com
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